Stella Bloo wrote:Hi Jon,
It's Mark in Florida, we've spoke on the phone a few times as well. I have everything downloaded but when I go to decode, it only decodes about 20 seconds of the DVD.
Mark - how's it going man! It sounds like a possible copy protection issue but if the DVD is older and the software has just been downloaded that is unlikely. It is hard for me to troubleshoot through the forum - maybe it would be best to hit me up offline and we can do a phone call this weekend or something - happy to help if I can. Note - I am a PC user though! IF you run Mac I won't be of much good!
In the mean time - try the traditional troubleshooting steps:
- Check that the specs of your PC meet the software requirements
- uninstall and re-install everything, and lots of reboots to ensure library linking with the OS and between apps is happening:
1. Remove any old copies of VLC, Handbrake
2. Reboot PC
3. install latest VLC
5. install latest Hardbrake
7. place DVD in drive
8. Launch Handbrake
9. Select DVD as source and try again.